The Pakistan Telecommunication Authority (PTA) has continued its nationwide monitoring and oversight efforts to improve the quality of telecom services, enhance network performance and address consumer concerns. In this regard, various monitoring activities and service improvement measures were undertaken through 10 zonal offices from October 8 to 14.

During this period, the PTA’s zonal offices, in close coordination with relevant stakeholders, visited various areas in Thatta, Dera Ghazi Khan, Mandi Bahauddin, Quetta, Faisalabad and Gilgit-Baltistan to assess telecom services and address the issues faced by consumers.

Telecom operators were directed to resolve the identified issues concerning mobile network coverage and quality of voice and internet services within the stipulated timeframe. The issue pertaining to the closure of a telecom site in Faisalabad was also resolved.